Complaints Policy

If you have any concerns about the services you have received, please raise them in the first instance with the lawyer responsible for your matter. If you are still not satisfied, please contact our Complaints Officer Mark Cooper at mark.cooper@clientsidelaw.com

If you are not satisfied with our handling of a complaint you can ask the Legal Ombudsman (see www.legalombudsman.org.uk) to consider the complaint. Normally, you will need to bring a complaint to the Legal Ombudsman:

• within six months of receiving a final written response from us about your complaint; and

• no more than one year from the date of the act or omission being complained about; or

• no more than one year from the date when you should reasonably have known that there was a cause for complaint.

Legal Ombudsman

PO Box 6167

Slough

SL1 0EH

If you are unhappy about our fees at any point then, in addition to the remedies set out in our Complaints Policy, you may apply to court for an assessment of an invoice pursuant to Part III of the Solicitors Act 1974. However, the Legal Ombudsman may not consider a complaint about the invoice if you apply to court for an assessment. There are strict time limits that apply to this procedure and you might wish to take independent advice.

Clientside Law Ltd is regulated by the Solicitors Regulation Authority. If your concern is about how we comply with our professional rules (such as unfair treatment because of a disability, your age or another form of discrimination, or regarding honesty), you may contact our Complaints Officer to address this. Alternatively, you may also raise your concerns directly with the Solicitors Regulation Authority .